Sutherland Hiring! $14/hr Work from Home Customer Service Job with Benefits

Sutherland is a digital transformational company that works with worldwide brands to provide a variety of digital services. Sutherland is currently seeking Customer Care Representatives to handle inbound calls on billing inquiries and other general account and sales related inquiries.  Full paid training in a team and peer-supported environment is included in the onboarding process with monthly incentives. Benefits and advancement opportunities are also available.

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Good candidates must have:

  • 1 year experience in a customer service role
  • High school diploma or equivalent.
  • Good communication, written, verbal and general professional phone etiquette.
  • Empathy and patience with processes to resolve customer concerns and inquiries.
  • Open to training and learning new technology in a rapidly paced environment.
  • Open to team and peer oriented working environment
  • Excellent verbal and written English communication skills; candidates will complete a language test to assess fluency
  • Strong multitasking skills with the able to navigate in several computer platforms at once
  • Familiarity with Microsoft Office tools

Required Equipment:

  • Reliable hardwired internet capabilities for call quality and high-speed response rate.
  • Headset for all trainings, call and meeting privacy (USB, dual ear, noise canceling preferred)
  • Smartphone (within 4 years) for work app communications
  • Quiet private space to work.

Benefits and Perks at Sutherland:

Upon hire, candidates can expect full paid training with competitive monthly incentives. Benefits also include PTO, 401k investment matching, medical, dental, and vision benefits, EAP, health, wellness programs and various employee discounts.

Pay Rate/Compensation:

Sutherland Customer Care Representatives will typically start at around $14.26 an hour according to general salary sources.

Applicants may apply for this remote role if you reside in the United States. For interest in this position at Sutherland, apply here.

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