Home-based customer service jobs are some of the oldest and most reputable remote job opportunities around. If you're looking for the freedom and flexibility that comes with working remotely, but still prefer the structure and security of having a traditional job, home-based customer service jobs are a great option.
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Of course, you'll want to make sure you have basic typing skills and a quiet place to work. It also helps to have an interest in talking to others on the phone and problem-solving. If you're wondering where you can find home-based customer service jobs, here are 8 options to consider.
8 Home-Based Customer Service Jobs
KellyConnect is looking for outgoing and motivated customer service agents to join their team. According to KellyConnect, over 3.9 million Americans worked from home in 2017, and they want to help keep that number up.
They do have a training process in place and agents actually get paid $13.50 per hour during it. Customer service reps are also eligible for a $1 raise after just 90 days with the company. Agents will have to multitask and be comfortable using online chat services, instant messaging, and other online tools.
2. Working Solutions
Be your own boss when you join the customer service team at Working Solutions. You’ll need to make sure to have a USB headset and a computer with at least 8GB of RAM. They also, unfortunately, ask applicants for $18.50 to perform background checks. This will include national and county checks and also social security verification.
Customer service applicants are also required to take an assessment which typically takes about 30 minutes to complete. Working Solutions agents work on what’s called a program. They can work on up to two programs at once. Payments are made twice a month and can be either direct deposit or check. Go here to read our full work at home review for Working Solutions.
Arise provides a virtual platform to connect work-at-home professionals with large companies. Work from home agents step in and handle incoming calls on behalf of different companies.
Agents have to be organized and responsive. They also have to enjoy helping customers get to the root of their problems. If applicants are bilingual in Spanish or French specifically that is another way they can get hired on at Arise. Rates range anywhere from $10-$16 with Arise.
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4. Blue Zebra
If you are comfortable with sales, Blue Zebra is another virtual opportunity to consider. They typically want agents to be able to work a minimum of 3-6 hours per day or 15-30 per week. The starting rate with Blue Zebra is $15 per hour. If you bring sales results in 30-60 days you could see a 10-14% raise. Agents are paid weekly with direct deposit as an option for agents to get paid.
Another popular home-based customer service job that pays up to $15 per hour is Sitel. They have plenty of agents with over 80,000 currently on the team but are always looking to add more. They help customers all around the world over chat, email, or phone.
Sitel acts as a job board for companies needing customer service help. One current position is a company looking for someone to come in and work 31-40 hours per week. Applicants need to have at least a high school diploma or something equivalent. Wireless keyboards, headsets, or mouse is not allowed with certain positions. Go here to read our full work at home review for Sitel.
6. ACD Direct
ACD Direct offers new agents $0.25 per talk minute which can add up in a hurry if you stay busy. Applicants are expected to complete 3-steps to officially be considered for the team. The three mandatory steps are online registration, vocal demonstration, and computer system verification. Applicants typically get a response back within 5 business days.
If you need help finding work from home customer service jobs, NexRep is a great option. They are always looking for new members to join their team. The position will include some sales so agents can earn a commission. NexRep prides itself on having work from home agents because they feel they can perform better and be more comfortable at home than in an office with coworkers.
Agents will decide when they can and cannot work which is a great way to be your own boss and earn at your own pace. Top agents on NexRep earn up to $20 per hour. Applicants have the benefit of having the onboarding team help get them started and answer any questions they may have. Go here to read our full work at home review for Nexrep.
8. VIP Desk
VIP Desk is currently hiring customer service representatives from different electronic brands ranging from companies that produce game headsets, microphones, and recording products. You’ll be in charge of troubleshooting and solving customer issues. VIPDesk connect currently has members working remotely in over 35 different states.
New team members are asked to attend online training which typically lasts nearly 2 weeks. Classes would be Monday-Friday from 11 AM-5 PM. Agents must be able to type at least 35 words per minute and an associate degree or some college is preferred.
Final Words on Home-Based Customer Service Jobs
There are many home-based customer service jobs that will allow you to earn a part-time or full-time income. Some of these opportunities may even provide benefits. You may have to be available on weekends but you'll save time and money by cutting out a daily commute. Plus, it's easy to get started with home-based customer service jobs that pay up to $15 per hour. If you have previous customer service, retail, or food service experience, be sure to include this on your resume or in your cover letter when you apply.