Sykes Home: A Work from Home Customer Service Job with Employee Benefits
Sykes Home (formerly known as Alpine Access) is a call center based out of Denver, Colorado that hires work at home agents in the United States and Canada. The company’s numerous work at home job positions are a great opportunity for those who want to earn an extra income, to supplement their regular pay check. Most of their agents are hired as employees and not independent contractors which set them apart in the industry. You will be able to get a great benefits package that has healthcare and 401K. Currently, this work from home company is known as “Sykes Home powered by Alpine Access”.
Types of Work At Home Positions at Sykes Home
Sykes Home has a variety of work at home positions in customer service, financial, services, healthcare support, video gaming support and order support. Most of the positions are full-time but they also have part-time shifts available. All calls are inbound calls so you do not have to worry about sales or outbound telemarketing. Although it is an English-only call center, they also have bilingual work at home positions available.
What is the Pay?
Home agents working for this company are paid around $9 per hour for your time on and off the phone which is different from other virtual call centers that only pay for the time you are on the phone with a customer. Payment is done through direct deposit to your bank account every two weeks. In addition, they offer employees that have completed at least 1,000 work hours, medical, dental, and vision plans. Training is also paid for by the company.
How to Become a Work at Home Agent for Sykes Home
To be considered for a work at home position you will need to meet the following computer requirements:
- PC with Windows Vista, Windows XP, or Windows 7
- Minimum 20 GB free hard drive space
- Minimum 2 GB Ram
- Anti-Virus or Spyware program
- Sound card and speakers to listen to audio
The application process takes around one to two weeks, after which, you will be required to indicate your availability for a phone interview. If you are offered a position, they will conduct a background and credit check that costs $45 that you must pay for.
When researching on Sykes Home, I came across both negative and positive reviews online. It is therefore advisable to do some additional research on it before paying for the background check and equipment that you are required to purchase beforehand. Otherwise, promotion opportunities on the site are many which makes it different from many similar sites and is worth working for if you can abide by their zero tolerance for background noise.