JOB ALERT! Sutherland is Looking to Hire Customer Support Agents

Looking for an opportunity to work from home? Sutherland is currently searching for someone to fill the role of the work at home customer support position. If this is a role you may be interested in, here are the details.

About Sutherland 

Sutherland is a process transformation company which assists businesses in designing processes that can help them perform better.

Job Description

Like any customer support role, you’ll be required to answer calls and educate customers on the product or service they currently have; Access the company databases and provide instructions to customers to determine the root cause of their problem and other related tasks.

Requirements

  • A high school diploma or GED
  • Basic Microsoft Office experience (Outlook, Word, Excel)
  • Direct client contact technical support experience (preferred)
  • Excellent verbal and written communication skills; proficient reading skills
  • Excellent problem diagnosis and problem-solving skills
  • Multi-tasking skills showcased through the use of several applications

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Technical Requirements for Sutherland Agents

  • Excellent Internet connectivity
  • Productive work environment
  • In-house network and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
  • A headset
  • A computer with:
    – 1.6 Ghz Dual Core processor
    – 2 GB RAM
    – 10 GB available hard drive space
    – One or more available USB ports (2.0 or greater)
    – Sound/audio support
    – Windows 7, Windows 8, Windows 8.1, or Windows 10


Compensation

Salary details are not made known on Sutherland's official website, however, there are some benefits for employees;

  • Extensive paid training
  • Unlimited advancement opportunities
  • Performance bonuses
  • Sales incentives
  • Unique recognition programs

Eligibility

This position is currently available to persons currently residing in the US only.

If you currently live outside the US, you can check out these work-from-home jobs which are open globally.

How to Apply

If you think you’re fit for the role with Sutherland Global, you can go ahead and apply here.

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