Virtual receptionist positions are a great way to earn some money and have a chance to work from home. Smith.ai is hiring virtual assistants to join the team.
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The company is US-based and is an excellent option for people who have experience in the clerical field or people wanting to try it out. Receptionists will be able to work from home, but depending on the client can be working with a team of fellow assistants from across the nation.
Smith.ai has worked with thousands of clients from IT, law, home improvement, e-commerce, and many other fields.
Why Choose Smith.ai?
It’s a way to make some money and get into the career. They have both part-time and full-time positions available. Smith.ai virtual receptionists don’t work weekends and only have shifts Monday-Friday. The full-time hours are typically 40 hours. A part-time receptionist must be available at least four hours a day, five days a week.
Hours would be broken into two-five hour blocks and are scheduled around what clients needs. They are all about helping out where they can and support team members who are from military families. Smith.ai contributes annually to organizations like the National Military Family Association, Operation Homefront, and Hope for the Warriors.
A virtual receptionist must have a laptop or desktop with the Google Chrome browser installed. Internet connection should be broadband and reliable. Computers must have at least 10 Mbps download speed and greater than 3 Mbps upload speed. A virtual receptionist must have solid typing skills and be able to type a minimum of 40 words per minute.
Applicants will have to take a typing speed test and get 100% accuracy. Receptionists will have to talk on the phone, but how much will depend on their client. Regardless of how much they’ll be talking, Smith.ai wants receptionists to be in a quiet environment when answering and have a headset with a microphone arm attached.
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Job Responsibilities at Smith.ai
Some main responsibilities will be answering phones and webchat. Answering phones might be one of the top responsibilities and taking notes during those phone calls will be extremely important as well. Assistants also need to know how to transfer those phone calls to their clients in case it is a serious enough person on the other line.
Booking client's appointments and learning their schedules would be a significant responsibility to pick up as well. Depending on the client, you may also be in charge of collecting payments from people on behalf of your client.
Assistants will need to have a good grasp on their client's business so they can either get a customer the right answer or be able to direct them to where they can find the answer they are looking for. Smith.ai needs a receptionist that will be a nice addition to staff and will contribute right away. A virtual receptionist will also do better if they are comfortable working as a team member!
It is also best that assistants have the following:
- Excellent work ethic and a professional attitude.
- Some previous call answering or receptionist experience.
- Good communication skills and try and keep a positive attitude.
They also have to be great at summarizing details. Sometimes a client doesn’t have time to get all the information from a meeting or call, so the receptionist's job would be to summarize that for them.
Sometimes clients might be under a time crunch to get something done. So, assistants might be asked to get something done quickly, and they have to be able to work well under pressure.
Virtual receptionists start out earning $10.50/hr. If an agent is bilingual, they can start at $11/hr. Smith.ai pays its assistants weekly. Raises are given at Smith.ai bases on tenure with the company and the performance of their workers. Full-time hours are typically between 5:00 a.m. to 6:00 p.m. PST and 8:00 a.m. to 9:00 p.m. EST.
- Medical, Dental, and Vision insurance
- Cash bonuses
- Paid training
- Advancement opportunities
How to Apply with Smith.ai
Smith.ai requires new applicants to complete an online screening form before continuing in their application process. When applying, applicants must use the Google Chrome internet browser. If you don’t have one, they do have a link to the Google Chrome download screen. When you are ready, go here to apply.
Smith.ai is looking for help filling some roles with their company. Smith.ai connects its employees with clients who need work from home virtual receptionist help.
It’s nice that even though the roles are work from home, they can still have a team feel to them. Having the option to go either full or part-time allows applicants to choose which option works better for them.
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