How to Become a Mystery Shopper
Looking to become a Mystery Shopper? Here are some ideas….
Mystery shopping, also known as secret shopping, involves posing as a regular customer in order to evaluate the goods and services that a business provides. Your findings are reported back to the client, and used to improve their services.Performing mystery shops is a great way for you to make additional income while helping companies to improve their level of customer service.
A business hires a mystery shopping company to evaluate their services; and the mystery shopping company, in turn, contracts shoppers to perform those evaluations. Shoppers are given a list of things to evaluate/note during the shop. This may include the following:
- how long it takes to be greeted
- speed of service
- cleanliness of the location
- compliance with company standards – dress code, signage, greetings, etc.
- listening for specific services to be offered
- names/descriptions of employees
After completing a shop, the shopper submits her evaluation and receipts. Payment is made one to eight weeks after submission of a successful shop.
Companies That Offer Mystery Shopper Jobs
- Apartment Shoppe – This company contracts mystery shoppers providing services for apartment communities.
- Customer Impact – Customer Impact contracts with mystery shoppers as independent contractors.
- Beyond Hello – This company contracts mystery shoppers to work from home.
- Narms – This website has a large database of mystery shopping and merchandising jobs available. You will need to sign up to view jobs in your area. You can also apply for these jobs online.
- Southern Exposure – This company has several openings for jobs as a mystery shopper, merchandiser, in store demonstrator, etc. More details and contact information are provided online.
- Confero Inc. – Confero contracts with mystery shoppers as independent contractors. This way, mystery shoppers may pick and choose the assignments of interest to them and then register their interest on our job board. Mystery shoppers are not required to accept assignments. Mystery shoppers can be spotted if the same person visits the same location repeatedly, so multiple mystery shoppers are needed in each city.
- Performalogics – PerformaLogics has openings for people to work part-time on their own hours to visit local businesses and complete customer service evaluations posing as a regular customer.
- Wood Group Inc. – Another company that uses mystery shoppers. You can apply to be a mystery shopper on their website.
- Telexpertise – Telexpertise is a company that sells services such as telephone mystery shops and sales call evaluations and hires Work at Home Positions.
- On-Site Evaluations – Another company that will allow you to apply online to be a mystery shopper. They will notify you when there is an assignment in your area.
- Service Connections Inc. – Apply and read the guidelines for their mystery shoppers application.