Sitel is a company that seeks to help the largest brands in the world retain and grow their customer base. They do this by training great people and equipping them to address the needs of customers. Sitel is a great company that allows people the opportunity to work from home. If you’d want to work from home at your own hours, then you might want to sign up with Sitel.
Keep reading to learn more about the requirements and responsibilities for the role along with how to apply.
- The candidate should have a proven customer support experience or have experience working as a client service representative.
- Should have strong phone contact handling skills and should be an active listener.
- Should be familiar with CRM systems and their practices.
- Should be able to orient customers and also be able to respond or adapt to a variety of characters.
- Should be an excellent communicator and have excellent presentation skills.
- Should be able to multi-task, prioritize as well as manage time effectively.
- Should have a high school diploma.
- Responsible for managing large amounts of incoming calls.
- You will be in charge of generating sales leads.
- Will be tasked with identifying and assessing the customers’ needs so as to ensure maximum satisfaction.
- To build sustainable relationships based on trust which the candidate will do through interactive and open communication.
- Should be able to produce accurate and complete information
- Should be able to meet the sales targets made for personal or customer service teams as well as be able to call handling quotas.
- Be able to handle complaints, give appropriate solutions or alternatives; all within the set time limits and also follow up so as to ensure resolution.
- Will be tasked with keeping records of all customer interactions, processing the customer accounts as well as file documents.
- Should follow all communication procedures, policies, and guidelines.
- Should go the extra mile to engage the customers.
Qualifications and skills
All agents should be customer focused, have basic data entry skills, good phone skills, good at listening, building relationships, have good people skills and be interpersonal savvy.
The pay is hourly based and there is the possibility for incentive opportunities. Employees get paid bi-weekly through direct deposit.
Benefits to Working for Sitel
You’d think that working from home is enough, but no. There are more perks to working for Sitel.
- You receive paid professional training all from the comfort of your home.
- You receive dental and medical benefits when you are a full-time employee.
- There is holiday pay and vacation time available.
- You are hired as an employee as opposed to being hired as an independent contractor.
- Part-time and full-time shifts are available.
- You receive employee discounts with the major brand-name partners that are under Sitel such as PC manufacturers, consumer electronics companies and mobile communication companies.
What kind of calls to expect?
Calls may include billing inquiries, service or product orders, product or account inquiries, installation scheduling, as well as troubleshooting for technical products. Sitel’s clients are from different fields such as hospitality, retail, healthcare, telecommunications and financial services.
To apply, visit Sitel work from home application page.
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